The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and the website owners. The way that this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
What do we use your information for?
Any information we collect from you may be used in any of the following ways:
- To personalise your experience
- To improve customer service
- To send periodic emails
The Categories of Personal Data Obtained
What type of personal information will be processed?
We collect and process personal data about you for the purposes of providing advice, administration and management services, which are explained in more detail below. “Processing” could include obtaining, recording or holding information or data. “Personal data” is information that can identify you as a living individual. Common examples of personal data, which may be collected and used by us in our day-to-day business activities, include:
- Date of birth;
- Marital status;
- Telephone number and other contact details (including email addresses);
- Occupation; and
- Bank account and other financial details.
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
If they wish to deny the use and saving of cookies from this website on to their computers hard drive, they should take necessary steps within their web browsers security settings to block cookies from this website.
Google Analytics stores information about:
- the pages you visit on the website
- how long you spend on each website page
- what you click on while you’re visiting the site
We don’t collect or store your personal information (for example your name or address) unless you have actively passed it on to us. This information can’t be used to identify who you are.
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, on average. No personal information is saved, stored or collected.
If you want to learn more about how to manage cookies, visit http://www.aboutcookies.org
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any personal details requested at their own risk. Your personal information is securely stored and kept private until a time it has no use or is no longer required, as detailed in GDPR. Every effort has been made to ensure a safe and secure form to email submission process but advise users by using such form, you do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you when submitting any form to email process and your express permission was granted. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties. To prevent unauthorised disclosure or access to your information we have implemented security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998 and GDPR 2018
Personal data is held for 28 days and if no contact has been made in that time the data is removed from the database.
We will report unlawful data breaches of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that any personal data stored in an identifiable manner has been stolen.
This website may operate an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so, at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with GDPR. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under GDPR you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you, please write to us at the business address.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the email itself. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is not by far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
Any direct marketing emails / literature you receive are processed on the basis of Legitimate Interests.
To unsubscribe at any time, please click on the Unsubscribe button at the bottom of the email you’ve been sent. This will completely delete any and all data we hold on you. To unsubscribe from receiving literature in the post, please email: email@example.com with your “Right to Object” and your data will be immediately deleted from our database.
Our website contains links to other websites and, although this website only looks to include quality, safe and relevant external links, users are advised to proceed with caution when clicking any external web links mentioned.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note that they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
We have no control of websites outside of www.futurelegalservices.co.uk
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URL’s.
Users are advised to take caution and good judgement before clicking any shortened URL’s published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URL’s are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
The Rights available to individuals in respect of the processing
Your right to review and amend personal data
You have the right to review your personal data and sensitive personal data held by us and have any inaccurate information about you corrected. If you wish to do so, or to notify us of a change in your details, please contact The Data Protection Officer on firstname.lastname@example.org or in writing to: Future Legal Services Ltd. 3 White Oak Square. London Road. Swanley. Kent BR8 7AG.
How to request that we cease processing your personal data
If at any time you wish us to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact The Data Protection Officer on email@example.com or in writing to: Future Legal Services Ltd. 3 White Oak Square. London Road. Swanley. Kent BR8 7AG.
Your right to make a complaint to a supervisory authority
If at any time you wish to make a complaint regarding the processing of your personal data you can do so by visiting https://ico.org.uk/make-a-complaint/ or contact the Information Commissioner’s Office (ICO) helpline on 0303 123 1113.
Future Legal Services Ltd,
3 White Oak Square, London Road,
Swanley, Kent. BR8 7AG
Tel: 01322 664885