We’ve won a Feefo customer service award!

customer serviceCustomer Service Award: February 2018, Future Legal Services Ltd has won the Feefo Gold Service award.

We are delighted and incredibly proud to have been awarded the Feefo Gold Service award for exceptional customer service! This award is an independent seal of excellence that recognises businesses for delivering exceptional experiences, such as customer service, as rated by real customers.

May we take this opportunity to say thank you to all our wonderful and valued customer who took the time to leave a review. Without your support and kind words, we would not have been awarded this accolade. As a business, we pride ourselves on providing a superior service to each and every family that entrusts us with the incredibly important task of writing their Wills and protecting their families and this award is a testament to that. Read the reviews here.

Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.

Future Legal Services Ltd met the criteria of collecting at least 50 reviews between January 1st 2017 and December 31st 2017, with a Feefo service rating of between 4.5 and 5.0.

Kate Marston, Head of Marketing, Future Legal Services Ltd commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering in 2017. We’re looking forward to another successful year ahead.”

Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: ‘The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded our most prestigious accreditation. I look forward to the continued success of the businesses that work in partnership with Feefo throughout 2018.’

Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence, and combat the rising issue of fake reviews.




About Feefo
Feefo is a global review and customer analytics solution to boost business & build trust. Feefo collects reliable customer feedback to deliver up to date insights so businesses and consumers can make better decisions. Feefo does this on behalf of 4,000 companies, providing reviews and customer analytics for more than 5,000 websites. Clients include Expedia, AXA, Next, The White Company, Moss Bros, Notonthehighstreet.com & Tepilo.

For more information please visit: www.feefo.com


About Future Legal Services Ltd
Future Legal Services Ltd is a specialist Wills and Estate Planning company. Established in 2006 we provide a comprehensive, at home Will writing service and have helped over 18,000 families plan for the future and protect what’s precious to them. We pride ourselves on providing a friendly and confidential service and this customer service award is testament to that and to the hard work of our consultants. Services provided include Wills, Trusts, Inheritance Tax Planning, Funeral Plans and LPAs to find out more visit our services page here.

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